Complaint Resolution Scheme

Dispute Resolution Details:

If you are dissatisfied with the service you receive, we ask that you contact our Credit Representative on the above contact details and they will try to resolve the complaint as quickly as possible.

If you are unable to resolve the complaint directly with them, we provide an efficient and accessible Internal Complaint Resolution Scheme.

Please find below the contact details for our complaints officers.

Complaints Officer: General Manager Deputy Complaints
Officer: Phone: (02) 4225 7481
Email: admin@mortgage-wisdom.com.au

If your still unable to have your complaint resolved, then you should contact the External Dispute Resolution Scheme detailed below. The scheme will be impartial, independent and free for disputants.

Australian Financial Complaints Authority (AFCA)
Licensee’s Membership Number: 43829
Credit Representative’s Membership Number: 50352
Tel: 1800 367 287
Email: info@afca.com.au
Web: www.afca.org.au